VPND

General Information

Welcome to vpnd.io, a platform dedicated to providing robust and user-friendly VPN services. We are committed to protecting and respecting your privacy. This Privacy Policy outlines the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.

Our services are designed to minimize the amount of your data we collect, while ensuring you enjoy a seamless VPN experience. We do not log any user activity or maintain any user logs, thereby ensuring your online activities remain confidential.

The software applications provided for accessing our VPN services are open source client applications. This guarantees that we do not utilize client traffic or monitor it in any way. The essence of our service is to provide a secure and private channel for you to access the internet, irrespective of your location.

Personal Data

We collect minimal personal data to provide and improve our services. The data we collect is essential for account creation and management, troubleshooting, and ensuring the overall security of our services.

The primary personal data we collect includes your email address, which is used for account-related communications, password recovery, and sending updates or notifications related to our services. We do not collect or log any data related to your online activities, such as browsing history, traffic destination, data content, or DNS queries, when you use our VPN services.

We implement strict security measures to ensure that your personal data is protected against unauthorized access, alteration, disclosure, or destruction. Your personal data is stored securely and is accessible only by authorized personnel.

How We Protect and Retain Your Personal Data

The security of your personal data is of paramount importance to us. We employ a variety of security technologies and measures designed to protect your data from unauthorized access, use, or disclosure. These measures include the use of secure servers, firewalls, and encryption technologies.

We retain your personal data for as long as your account is active or as needed to provide you with our services. We may also retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. In the event that your account is deleted or deactivated, we will take steps to ensure that your personal data is deleted as soon as is practicable, unless retention is required by law or for legitimate business purposes.

How We Safeguard Your Personal Data With Relation to Service Providers

We may engage third-party service providers to perform functions and provide services to us, such as hosting and maintenance, email delivery, customer relationship management, and payment processing. We take steps to ensure that these service providers access, process, and store your personal data under strict confidentiality terms and in compliance with applicable data protection laws.

These service providers are only permitted to use your personal data to the extent necessary to provide the required services to us. They are contractually obliged to treat your personal data with the utmost care and confidentiality, to keep it secure, and to comply with legal requirements.

You should be aware that, despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse. However, we ensure to implement the best possible measures to safeguard your personal data.

Keys Data

Our VPN service operates on a stringent no-logs policy. This implies that we do not store, collect, or manage any keys data associated with your use of our VPN service. The system is designed to ensure that your online activities remain private and secure without any logging of your activities.

The encryption keys are handled in such a way that they are only known to you. We do not have access to, nor do we store, any encryption keys that can be used to decrypt your data traffic. Our no-logs policy ensures that there is no trace or record of your VPN usage.

Usage Statistics Data and App Diagnostic Data

We do not collect or retain any usage statistics or diagnostic data associated with your use of our VPN services. Our objective is to uphold your privacy and maintain the confidentiality of your online activities.

As our VPN applications are open-source, you can be assured of transparency and the absence of any background data collection processes. Our commitment is to provide a secure and private VPN service devoid of any tracking or logging of your online activities.

How We Protect and Retain Information Related to Email, Live Chat, and Feedback Forms

Communication between you and our support team via email, live chat, or feedback forms is protected and retained securely. We utilize robust encryption and security measures to ensure that your communication remains confidential.

We retain communications for a limited period to provide you with better support, address your inquiries effectively, and improve our services based on your feedback. All retained communications are protected with strict security measures to prevent unauthorized access.

Your trust is our priority, and we are committed to safeguarding your personal information to ensure a secure and private communication environment.

Cookies and Third-Party Analytics

We utilize cookies solely for the functionality of your user account and to track the conversions of advertising campaigns for our site. Cookies help us to optimize the user experience within your personal account and understand how our advertising efforts are performing.

The cookies we use do not store any personal information or any data related to your VPN usage. They are strictly used for the mentioned purposes, ensuring your privacy remains intact.

We do not employ third-party analytics services to track or analyze your online activities. Our focus is on preserving your privacy and ensuring you have a secure, private browsing experience while using our VPN services.

Interactions With Third-Party Products

Our VPN service is designed to provide you with a secure and private connection. However, when you interact with third-party products or services, their respective privacy policies and terms will apply.

We do not have control over, nor are we responsible for the privacy practices of third-party products or services. We encourage you to read and understand the privacy policies of any third-party products or services that you interact with.

Your interactions with these third-party products or services are solely between you and the third-party providers. We do not collect or retain any information from your interactions with third-party products or services.

Users in the European Union

If you are a resident of the European Union, you are afforded certain rights and protections under the General Data Protection Regulation (GDPR). We comply with the GDPR and ensure that your personal data is processed lawfully, transparently, and securely.

You have the right to access, rectify, or erase your personal data, restrict or object to processing, and the right to data portability. You also have the right to lodge a complaint with a supervisory authority.

Our lawful basis for processing your personal data is to fulfill our contractual obligations to you and to pursue our legitimate interests in maintaining and improving our services while ensuring your privacy and security.

Your Privacy Rights

We are committed to ensuring that you have full control over your personal data. You have the right to access, correct, update, or delete your personal data at any time. To exercise these rights, you can log in to your account or contact our support team.

Additionally, you have the right to object to the processing of your personal data, ask us to restrict processing of your personal data or request portability of your personal data. Again, you can exercise these rights by logging in to your account or contacting our support team.

If we have collected and processed your personal data with your consent, then you can withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect the processing of your personal data conducted in reliance on lawful processing grounds other than consent.

How to Contact

If you have any questions or concerns regarding this Privacy Policy or our privacy practices, you are encouraged to contact us. You can reach out to our support team through the contact form available on our website, or by emailing us at [email protected].

Your privacy is our priority, and we are committed to addressing any concerns you may have to ensure you have a safe and positive experience with our services.